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Blog

Do Companies need to Improve How They Answer Phone Systems?

If there is a solitary problem which needs to be solved by some businesses it is the way they go about answering calls to their phone systems.

Phone Systems

It is a bugbear which inflicts thousands of firms across the globe and can infuriate those they are attempting to do business with.

An unanswered phone can be the difference between a successful organisation and one which goes to wall after a few years, or even months, trading.

Some say the best means of solving this predicament is by employing more agents to take the messages but this is not as simple as it sounds because when you bring in on more staff your overheads can shoot up and the balancing act fails to work in your favour.

 

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Samsung Euro Handsets

For Samsung Euro Handsets purchasing or maintaining there no better place to shop at than Telephone Systems Direct.

Samsung Euro Handsets

Why do we say that about the KPDCS-12B?

Well the KPDCS-12B is the manufacturer’s code for the 12 button keyset that was introduced back in 1996 when Samsung-Electronics made their entry into the UK marketplace through Securicor Telecoms.  The KPDCS-12B complimented the DCS and DCS-Compact as the main terminal with a selling price of £150 against the larger KPDCS-24B model that retailed at £200

 

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DS-5014S

WHY would you buy a DS-5014S for your employee rather than the cheaper DS-5007S?

DS-5014S

FUNCTIONALITY – that’s why.  OK so both of these terminals have a clear 32-character LCD display that shows you who’s ringing through the displayed CLI and why they are calling (the DDI-number),plus Volume Up & Down, Redial, Conference, Transfer, Hold and speaker and three soft-function buttons.

At TelephoneSystemsDirect we think there are a number of features everyone requires – CALL1, CALL2, PAGE, DIRECTORY and PICKUP.  These obviously take up five of the available programmable keys.  This results in only two free on the DS5007S for implementing Extension DSS or Speed-Dials for one-touch operation.  As such it is our contention that the DS-5014S should be the prime handset for all workers.  The 5007 lends itself to conference rooms or personnel who don’t live on the phone like most of us do.

 

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